Kofi Sonokpon's Airlines for Business: A Customer-centric and Profitable PDF

By Kofi Sonokpon

ISBN-10: 1927773164

ISBN-13: 9781927773161

The airline enterprise is defective. Airline customer support is damaged. Why and the way to mend it?
In airways for company, a progressive, straight forward and must-read ebook, Kofi Sonokpon, airline enterprise proposal chief, award-winning writer and speaker exposes why the airline can't reach a sustainable point of profitability, until eventually and except airline executives and strategists take the mandatory steps to reconsider the basics of the airline enterprise, by means of wondering its underlying assumptions and successfully positioned buyers on the heart of every little thing they do.
This first quantity within the Airline earnings publication sequence provides a severe assessment of the prevailing simple airline enterprise version, which dates again to 1914 with Percival E. Fansler and the defunct St. Petersburg-Tampa Airboat Line. Then follows an advent to an cutting edge company version, that is in keeping with confirmed ideas of human psychology, behaviours and customer-centered company practices.
By interpreting this e-book, leaders, managers and strategists of present and start-up airways will notice that the airline company will not be approximately air delivery, yet fairly a enterprise of coverage and customer support. From there, they'll have the last word option to proceed alongside outdated crushed paths or choose to chart a extra brave direction to sustainable airline gains by means of rewriting the foundations of the airline enterprise video game.
Get your replica of airways for enterprise this present day and be one of many first readers to find how airways can innovate and thrive.

Show description

Read Online or Download Airlines for Business: A Customer-centric and Profitable Model for the 21st Century Airline (Airline Profits Book Series) PDF

Similar aviation books

New PDF release: Soaring Skyward: A History of Aviation in and around Long

"Flying used to be a deadly experience, with dying just a small breath away. Many misplaced their lives in pursuit in their dream and feature remained rather forgotten, earlier. (italics in the past) “Aviation fever” struck old and young alike, in particular after the 4 Dominguez Air Meets held in Southern California among 1910-1913.

Get Airline Operations and Scheduling PDF

This booklet demystifies operations and scheduling inside airways, featuring easy-to-understand versions, utilized to useful examples. After introducing the major concerns, it deals an target assessment of some of the optimization types followed in perform. every one version presents recommendations to a number of eventualities, with case reports just like these skilled by way of air carriers.

Download e-book for iPad: Aircraft Maintenance and Repair, Seventh Edition (Aviation) by Michael J Kroes,William A Watkins,Frank Delp,Ronald

GET updated details to accomplish RETURN-TO-SERVICE plane upkeep AND move YOUR FAA plane CERTIFICATION! airplane upkeep & fix, 7th version, is a priceless source for college kids of aviation expertise that offers up to date details had to arrange for an FAA airframe technician certification — and will be used with school room discussions and functional software within the store and on plane.

Read e-book online NASA's First A: Aeronautics from 1958 to 2008 - From NACA to PDF

This can be a accomplished historical past of NASA's aviation courses, beginning with NACA study within the Forties and Fifties in the course of the area race to present occasions. subject matters lined contain: NACA, Langley, Ames examine heart, Moffett box, wind tunnels, von Karman, Hap Arnold, Jimmy Doolittle, Hugh Dryden, Max Faget, X-15, hypersonic learn, X-20 DynaSoar, X-33, lifting our bodies, electronic fly-by-wire, V/STOL, STOL, VTOL, the Illiac computing device, complicated faster prop, HiMAT, X-29, icing and wind shear questions of safety, composites, Rutan, the mixed wing physique, scramjet, nationwide Aerospace aircraft (NASP), SST, and the subsequent new release Air Transportation process.

Additional resources for Airlines for Business: A Customer-centric and Profitable Model for the 21st Century Airline (Airline Profits Book Series)

Sample text

Download PDF sample

Airlines for Business: A Customer-centric and Profitable Model for the 21st Century Airline (Airline Profits Book Series) by Kofi Sonokpon

by Paul

Rated 4.09 of 5 – based on 11 votes