Kofi Sonokpon's Airlines for Business: A Customer-centric and Profitable PDF

By Kofi Sonokpon

ISBN-10: 1927773164

ISBN-13: 9781927773161

The airline enterprise is defective. Airline customer support is damaged. Why and the way to mend it?
In airways for company, a progressive, straight forward and must-read ebook, Kofi Sonokpon, airline enterprise proposal chief, award-winning writer and speaker exposes why the airline can't reach a sustainable point of profitability, until eventually and except airline executives and strategists take the mandatory steps to reconsider the basics of the airline enterprise, by means of wondering its underlying assumptions and successfully positioned buyers on the heart of every little thing they do.
This first quantity within the Airline earnings publication sequence provides a severe assessment of the prevailing simple airline enterprise version, which dates again to 1914 with Percival E. Fansler and the defunct St. Petersburg-Tampa Airboat Line. Then follows an advent to an cutting edge company version, that is in keeping with confirmed ideas of human psychology, behaviours and customer-centered company practices.
By interpreting this e-book, leaders, managers and strategists of present and start-up airways will notice that the airline company will not be approximately air delivery, yet fairly a enterprise of coverage and customer support. From there, they'll have the last word option to proceed alongside outdated crushed paths or choose to chart a extra brave direction to sustainable airline gains by means of rewriting the foundations of the airline enterprise video game.
Get your replica of airways for enterprise this present day and be one of many first readers to find how airways can innovate and thrive.

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Airlines for Business: A Customer-centric and Profitable Model for the 21st Century Airline (Airline Profits Book Series) by Kofi Sonokpon


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